Booking Terms and Conditions

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BOOKING TERMS AND CONDITIONS

1. The Role of Chiral Afrique Tours and Travel Ltd

Chiral Afrique Tours and Travel Ltd is a company that offers tour, travel, and transport services and has ownership and/or possession (or can acquire), at short notice, customized and well-maintained tour vehicles driven by experienced and competent driver guides (hereinafter called “the Tour and Travel Operator”).

We may use independent suppliers for the provision of select services.

The following has been agreed for the provision of services by the Tour Operator to the client:

 2. Agreement between Chiral Afrique Tours and the Client

Commencement & term

A binding contract between you and Chiral Afrique only exists when we have accepted your booking by issuing an invoice and a commitment deposit has been paid by you.

A. Client obligations

  1. To state to the Tour Operator their service requirements
  2. To pay the tour package charges as agreed before the commencement of the tour;
  3. To make a part payment and complete final payments as per the invoice.
  4. Ensure that all bank-related charges when making payments are covered.
  5. To ensure you have a passport and visa as required at the port of entry.
  6. To adhere to the country’s health and immigration requirements at the time of entry.
  7. To take up a proper international insurance cover to cater to emergencies or medical

B. Tour Operator’s obligations

  1. To provide accommodation services, all park entry fees, transport in safari vans or 4×4 land cruisers, meals as per the program, and other services as specified on the program.
  2. To uphold the standards set by the client with regard to its traditions and clients;
  3. To provide tour vehicles that are branded with removable stickers of the name and logo of the company and as shall be agreed from time to time;
  4. To ensure that the vehicles so provided are clean, mechanically and physically sound;
  5. To ensure that the vehicles that are provided have complied with the requirements of the law with regards to roadworthiness, licensing, and insurance;
  6. To ensure that the drivers adhere to agreed time schedules when picking up or dropping off clients at the airport or hotel. The drivers should be at the appointed place at least 15 minutes before the time;
  7. To ensure that all the tour drivers have complied with the law with regards to competence, qualification, and licensing and have experience of more than 5 years in the tourism industry;
  8. To execute the program approved by the client as is. Except where the client would like to make adjustments due to fatigue or “Force Majeure” – Forces beyond control.

3. Cancellations and No-Show policy:

CANCELATION BY YOU:

Reservations that are canceled or reduced in length of stay, or numbers are subject to cancellation charges and no-show fees at the discretion of Chiral Afrique Tours and Travel and are as follows: –

  1. 15% of the total cost of the service paid for will be charged for rooms or service days reduced in number: For between 60 and 50 days from noon on the date of arrival
  2. 40% of the total cost of the service paid for will be charged for rooms canceled or service days reduced in number: For between 49 and 15 days from noon on the date of arrival
  3. 100% of the total cost of the service paid for will be charged for rooms canceled or service days reduced in number: For within 14 days from noon on the date of arrival

CANCELATION BY US:

We will do our utmost to avoid it but we must reserve the right to cancel arrangements. If this should happen (other than due to your default in paying) we will offer the choice of an alternative arrangement (paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If an arrangement is canceled because an insufficient number of people have booked a scheduled tour, notification will be given no less than 14 days before the commencement of our services. If we are forced to curtail a tour after departure due to circumstances amounting to “force majeure”, we regret we cannot make any refunds or pay any compensation, or be responsible for any costs or expenses incurred by you as a result. We reserve the right to make changes to brochure details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement you will be notified at the earliest possible opportunity. In such cases, you will have the choice of either accepting the change or booking alternative arrangements (paying or receiving a refund in respect of any price difference) or canceling your holiday and receiving an immediate full refund of all monies paid.

4. Force majeure

“Force Majeure” means those circumstances where the performance of our contract with you is prevented or affected by war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions and all similar events beyond our control. Under these circumstances, we shall not be liable to pay any compensation or be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected

5. Obligations about insurance and attachment of risk

It is reiterated that the transporter shall take out a policy of insurance with a reputable insurance

The client is expected to take up an international travel insurance cover to assist in case of emergencies or medical conditions.

6. Special requests

Any special requests (allergies, birthdays, honeymoon, particular diet) must be notified in writing when the booking is made. We will endeavor to meet such request but cannot guaranty them and any failure to comply will not be a breach of contract.

7. General information

Please note, our responsibilities and obligations apply only in respect with terms and conditions based on the services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.

8. Complaints

Should a problem occur, please advise both African Horizons and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.

9. Dispute resolution

Any dispute (other than non-payment for services rendered) arising from this agreement will be in the first instance discussed by the two parties to attempt to resolve such dispute. Alternatively, any dispute arising from the agreement may be submitted to mediation following the relevant provisions. Failing these options, the two parties may agree to refer such dispute to an independent arbitrator whose decision shall be final and binding upon the two parties